Customer Service

The answer to most of our frequently asked questions can be found here in our help centre.  

Delivery & Tracking 
Information on delivery times, fees, Melbourne Metro delivery regions, Shipster and Deliver to Store.

Ordering & Accounts
Information on updating your order, payment options, online accounts and email subscriptions.

Returns policy information and how to make your return.

Product & Store
Information regarding our stores and products, including our size guides, where to find further product details, Gift Cards, Store to Door & how to get in touch with a store.

Perks & Promotions
Information on Cotton On & Co. Perks, promotions and discounts.

Contact Us & General Info
Information on our Foundation, ethics, contacting our recruitment or marketing teams.

Can't find the answer to your question?

You can contact our customer service team via chat by clicking the red help icon on the bottom right side of your screen.

Alternatively, you can call us on +60 16 299 2144 between 9 am and 6 pm.

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