Online purchases (including Deliver to Store) can be returned in store or online provided they meet our Returns Policy.
How to make your online return
Purchases made in store need to be returned in store, see in store returns.
To return your online order to our warehouse:
- Pack your order securely
- Download the return form at the bottom of this article
- Address your package to:
- Cotton On Online Returns; 2 Pioneer Sector 1, Unit # 01-01 Singapore 628414
- Purchase postage and drop your package back to your nearest post office/box
Important Information
- We are unable to offer an exchange via our online store, if you are after an exchange we recommend heading into the store to make your return. If you can’t get into the store but you really want another item, we recommend you place a second order to make sure you don’t miss out.
- You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
- Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning.
- Your personal information will be used according to our Privacy Policy to process your refund or return.
- Any items returned to our facilities will be processed by Cotton On Malaysia Limited
Frequently Asked Questions (FAQ)
Where can I find my order number?
Your order number will be included in the emails we send confirming your order and on the information we sent with your order. It will begin with W00. Can't find it? Let us know and we can look it up for you.
Can I exchange my purchase online?
Returns sent back to our warehouse will be refunded. If you would prefer an exchange please visit your nearest store.
What if I can't make it into store?
If you can’t get into store but you really want another item, we recommend you place a second order to make sure you don’t miss out. You can then return your original purchase for a refund.
Have you received my return?
Once received our warehouse will notify you via email. We also recommend sending your return with tracking so that you can follow up if it is not received.
How will my refund be paid to me?
Your refund will be paid back via your original payment method.
How much will be refunded?
Your refund will be the amount paid for the product being returned after any discounts or vouchers have been applied.
If a Cotton On & Co. Perks voucher was used in the original sale, points will be added back onto your account which will contribute to earning your next voucher.
Will I receive a refund of shipping fees?
Shipping fees from your original order will not be refunded for change of mind returns or for faulty returns where there are other items listed on the original invoice that are not returned.
How long will my refund take?
We will email you to confirm once your refund has been processed. The money should return to your account within 1-5 business days from this email.
Can I return products that don't meet your returns policy?
No, products returned that don't meet our policy will be sent back to you.
Will I need to pay for my return?
You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.
How are my personal details used?
Your personal information will be used according to our Privacy Policy to process your return.