Orders & Payments
Online Orders
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Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you're able to call us immediately during business hours, som...
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Why does the item in my bag now say it is unavailable?
Our products are very popular and can sell out. When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, p...
Payments
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What payment methods do you accept online?
You can place your online order using any of the following options: Visa Mastercard PayPal Bank Transfer Cotton On Group Giftcards
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How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
Customer Account
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Can I save an item to a wish list?
Something caught your eye but you’re not ready to buy? You can add it to your saved items list, and come back later when you’re ready to shop. Just look for the ‘Add to saved items’ link on any pro...
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How do I unsubscribe from emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre where...
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Can't log into My Account
If you can't remember your password, just click the Forgotten Password link from the sign in page at the top of the website and you'll be able to choose a new password. Your user name will be your ...
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I forgot my password or username!
Please go to My Account and click the 'Forgot My Password' button and we'll email you a link to reset your password. Your username will be your email address. If your email isn't recognised when yo...
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Do I need an account to place an order?
No, you do not need to register for a account in order to place an order. You can use the 'Guest Checkout' as a casual user. If you would like to create an account, click HERE.
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Where can I find my saved item?
When you 'save' an item, it keeps a record of the items you have shown interest in purchasing. Unfortunately we do not hold or reserve the item for you untill it is purchased. You may 'save' an it...