Cotton On & Co. Perks
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What is Cotton On & Co. Perks?
Cotton On & Co. Perks is a free rewards program designed to allow us to thank you for your loyalty and reward you for shopping across our five brands. Perks members receive a RM15 voucher for every...
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What do I need to sign up?
You can sign up to Cotton On & Co. Perks online here, or head in to store. You will need to provide: Your first name and last name A personal email address We also ask for your date of birth, the...
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Do I have to provide an email address?
Yes, your account is linked to your email address, so you cannot be a Cotton On & Co. Perks member without one. We recommend signing up with a personal email address that's not likely to change. If...
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Can I opt out or cancel my Perks?
You wouldn't want to opt-out of Cotton On & Co. Perks emails, as they keep you up to date on your exclusive offers, events, and most importantly, your rewards! You can, however, manage which brands...
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Where do I get a Cotton On & Co. Perks card?
You will receive a card immediately when you join in any of our five brands stores. If you join online, a member card can be picked up in your nearest store from any of our brands. Simply ask one o...
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Can you send me a new member card?
We’re not able to mail out a member card. However, the team in-store can issue one the next time you visit. You do not need a card to continue to earn points when shopping online. To earn points o...
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My card was lost/stolen, what do I do?
Let us know by choosing the "Contact Us" link below so that we can cancel your existing card. The team in store can then issue a new one on your next visit.
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Do you have a digital card?
You will receive a link to download your digital card in your Welcome email when you sign up to the Cotton On & Co. Perks program. Simply, click the link in the email to save your card and open in ...
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How do I earn rewards?
Cotton On & Co. Perks Members can earn points online at cottonon.com/MY, or in any of our five Cotton On & Co brands stores in Malaysia. To earn rewards online, just enter your perks email address ...
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Can I earn rewards when purchasing sale items or Foundation products?
You can both earn and redeem rewards on Foundation items. You cannot earn points when purchasing sales items.
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Can I earn rewards when purchasing a gift card?
No, you cannot earn points when purchasing a gift card.
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Can I earn rewards if I pay using a gift card?
Yes, you can earn points when you pay using a gift card.
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Do I need a Cotton On & Co. Perks card to earn rewards?
You don't need a membership card to earn rewards. To earn rewards online, just use your perks email address at checkout. To earn rewards in-store, let the team member know that you have a Cotton On...
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Can my friends or family members use my Cotton On & Co. Perks account?
No, sorry. The gifts and discounts are our reward for you, so they cannot be transferred. Your friends can sign up and start earning rewards themselves online at cottonon.com/MY/subscribe or by hea...
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When will my rewards appear on my membership?
If you have shopped in-store, purchases made in-store are calculated at the end of each day, so any rewards you are eligible for are sent the next day via email. If you purchased online, your Perks...
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What vouchers will I receive?
RM15 Payday Vouchers will be issued once you reach RM150 spend across our five brands. You will also receive a Birthday surprise for your birthday if you have specified your date of birth.
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How and when will I receive my voucher?
Your vouchers will be emailed to you. The Payday Vouchers are emailed the day after you reach your spend and once your order has been dispatched from the warehouse, if you're shopping online. You ...
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Is there a minimum spend on vouchers?
You must reach a minimum spend of RM45 before redeeming each Payday Voucher.
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Can I use more than one voucher in the same purchase?
Yes, you can use more than one voucher in one transaction both online and in-store, just remember to use them before they expire. If you use multiple vouchers the minimum spend will increase accord...
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Do I get change if I don't use my whole voucher?
Unfortunately, rewards vouchers cannot be transferred for cash, nor can you split a RM15 voucher between two separate transactions. You will need to spend the whole RM15 in one transaction and reac...
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My voucher has expired. Can I still use it?
If a voucher is locked, it will automatically unlock for you after 1 hour. Please try again later and ensure that your voucher is not added in any bag on any other browser or page. If you are still...
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My voucher is locked. How can I unlock it?
If a voucher is locked, it will automatically unlock for you after 1 hour. Please try again later and ensure that your voucher is not added in any bag on any other browser or page. If you are still...
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I haven't received or can't find my voucher, how can I redeem it?
If you have not received your vouchers please check your junk mail/spam & promotions folders. Our perks emails are sent from news@e.cottonon.com so adding this email address to your safe senders li...
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Can I use my voucher with other promotions?
Yes you can, however Cotton On & Co. Perks rewards vouchers will be applied before other promotions. This may mean your basket value is altered before other promotions are applied. For instance if ...
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Can I use my voucher to buy a gift card?
No, you cannot use your Perks vouchers to purchase a gift card.
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How can I use my Perks voucher/card online?
To use your Perks voucher you can either enter the voucher code at the bag page in the box that says “ADD PROMO CODE / PERKS VOUCHER” or In the “Promo Code / Perks Voucher” section located above ...
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Help, my voucher isn't working online!
Sorry that you’re having trouble applying a voucher to your order. The most common reason for a voucher not working is that it’s been entered incorrectly. Please ensure to double check the code ent...
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What happens if I return my purchase?
If you earned rewards points when making your purchase these points will be taken off your balance when making your return. For example, if you purchased an item for RM60 and an item for RM30 you w...
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What happens if I have used a voucher as payment and need to return something?
If you used a voucher when you made your purchase the amount you paid will have been reduced. The refund will be processed based on the amount paid after any vouchers were applied. If you have used...
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I have two memberships. Can I transfer my rewards from one to the other?
In line with our terms and conditions, customers are restricted to one Cotton On & Co. Perks membership per person. This is so that you earn all your rewards on one account and reach your rewards f...